Contact information

Trade name: Heir Looms LLC

Phone number: 954.604.7063

Email: info@heirlooms.co

Physical address: Heir Looms LLC, 1400 Alabama Avenue, Suite 7, West Palm Beach FL 33401, United States

VAT number: (for international customers)

Orders shipped outside the U.S. may be subject to import duties, customs fees, or VAT imposed by the destination country.
These charges are not included in the purchase price or shipping cost and are the responsibility of the recipient.
When eligible for a refund:
- VAT or import duties paid to local authorities are not refundable by Heir Looms.
- Customers must contact their local customs office directly to request reimbursement for VAT paid on returned items.
- Heir Looms reserves the right to update this VAT Policy as international tax laws evolve. Any updates will be reflected on our website and apply to future transactions.

SHIPPING

Heir Looms ships nationwide and internationally, with all orders carefully packaged and insured for safe delivery. In-stock rugs typically ship within 3–5 business days, while custom and made-to-order pieces follow their individual production timelines. Shipping costs are calculated at checkout and include handling and insurance. Customers are responsible for any international duties, taxes, or import fees incurred upon delivery.

TRADE ACCOUNTS

Heir Looms offers exclusive trade accounts for qualified design professionals, providing access to preferred pricing, personalized service, and early access to new collections. Trade members may request rugs on memo for client approvals or photo shoots, subject to availability and approval. In-stock and made-to-order pieces are offered with trade-exclusive pricing tailored to professional needs. To apply, designers may complete the trade application available through our website.

REGISTER FOR A TRADE ACCOUNT

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