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Vintage and antique rugs are by nature, pre-loved and may show evidence of their past. There are varying degrees of wear to vintage rugs; some show very little and some show a lot. As unique as each piece is, so is our subjective response to an objects' appearance. Our inventory is diverse and features all levels of wear. For those customers who love wear we have put together the following reference legend that will guide you as to the level of wear in the rug. Please keep in mind that worn areas, repairs, and lower piles are not considered defects. Most of our heavily worn rugs have a fully restored foundation so that the rug secured and free of holes. 

0-1 Near flawless, original condition without visible repairs. 

2-4 Very slight even wear, slightly faded colors.

5-6 Moderate wear in a few areas, small amount of foundation may show in some areas. Repairs may be visible upon close inspection. 

7-8 Moderate wear throughout. Some repairs may be visible upon close inspection. Most of our rugs with this level of wear have a fully restored foundation that is strong and free of holes. 

9-10 Heavy wear, lots of foundation showing. Repairs may be visible upon close inspection. Most of our rugs with this level of wear have a fully restored foundation that is strong and free of holes. 

Patching: Some rugs have visible patches that are different from even wear. We will note these accordingly in each product description. 

We are asked often to explain fading and color inconsistencies in a particular piece. The featured rug displays “abrash” and it is one of our favorite stories to tell. Abrash is the horizontal fading seen on almost every handmade rug. 

Note that it always occurs in horizontal patterns, following the weft of the rug. This is the direction that the weaver knotted the design in. 

Abrash is an expected characteristic, not a flaw. It is a beautiful, story telling element and sure to be a conversation starter at your next dinner party. During the course of shearing, dying and weaving, there are variables that contribute to inconsistencies in color. Quite basically, wool is sheared from multiple sheep, some dark and some light. Further, the wool itself contains a natural oil, called lanolin, that varies from sheep to sheep. Differences in lanolin levels result in different color fastness. 

Another way that color changes is through the dye mixing itself. Color was mixed by hand, and much like art, it is not an exact science that is meticulously measured. From batch to batch, colors are made in a raw, intuitive fashion. Imperfections were often purposely put in a rug to show the human element as well. 

We can only begin to guess why the abrash occurred in a particular piece and that wonder is part of the mystery and beauty of a rug.  

BLACK FRIDAY SALES: Please note that all Black Friday sales are final. Any returns are subject to approval for store credit only, less the cost of shipping and a 15% restocking fee.

Effective for all orders on or after October 21, 2021 that are not part of a sale or promotion:

Thank you for shopping with us! We hope you are happy with your purchase. We understand the importance of lighting, furnishings and flooring. Sometimes the rug is just not right in your space. If you are not completely satisfied with your rug purchase, you may return it to us for a refund less a 10% restocking fee and the cost of shipping. Alternatively, you may return for a store credit in which you will receive the full sale price less the cost of shipping both ways. Please see below for more information on our return policy.

All return orders must be postmarked no later than 3 days after delivery. All returned items must be in original condition, with all original tags and labels attached. Rugs that are purchased and held (i.e. stored in our warehouse) are subject to the same return/refund policy in which the buyer has 3 days post purchase for a refund. 

Advertised promotional prices are valid only for the time that the promotion and are not applicable to future or past orders.

EXCEPTIONS    

The following items cannot be returned:

• Orders that are not in the original condition in which they were shipped.
• Items past the 3 day delivery date or paid and stored items past 3 days of purchase. 
• Black Friday, final sale and promotional sale orders. Please note: story sale purchases can be returned for a refund less 10% of the purchase price and the cost of shipping. 
  
  
  
  
  

RETURN PROCESS

To return an item, please email customer service at info@heirlooms.co to begin your return. Once authorized, place the item securely in its original packaging, and mail your return to the following address:

Heir Looms

Attn: Returns 

3701 South Dixie Highway

West Palm Beach, FL 33405

United States 

Please use UPS or FedEx to ship your item back to us with signature required.  

Please Note

        -Sale items are FINAL SALE and cannot be returned-

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

9546047063

Info@heirlooms.co