Return Policy

BLACK FRIDAY SALES: Please note that all Black Friday sales are final. Any returns are subject to approval for store credit only, less the cost of shipping and a 15% restocking fee.

 

Effective for all orders on or after October 21, 2021 that are not part of a sale or promotion:

Thank you for shopping with us! We hope you are happy with your purchase. We understand the importance of lighting, furnishings and flooring. Sometimes the rug is just not right in your space. If you are not completely satisfied with your rug purchase, you may return it to us for a refund less a 10% restocking fee and the cost of shipping. Alternatively, you may return for a store credit in which you will receive the full sale price less the cost of shipping both ways. Please see below for more information on our return policy.

All return orders must be postmarked no later than 3 days after delivery. All returned items must be in original condition, with all original tags and labels attached. Rugs that are purchased and held (i.e. stored in our warehouse) are subject to the same return/refund policy in which the buyer has 3 days post purchase for a refund. 

Advertised promotional prices are valid only for the time that the promotion and are not applicable to future or past orders.

 

 

 

EXCEPTIONS    

 

The following items cannot be returned:

  • Orders that are not in the original condition in which they were shipped.
  • Items past the 3 day delivery date or paid and stored items past 3 days of purchase. 
  • Black Friday, final sale and promotional sale orders. Please note: story sale purchases can be returned for a refund less 10% of the purchase price and the cost of shipping. 




RETURN PROCESS

 

To return an item, please email customer service at info@heirlooms.co to begin your return. Once authorized, place the item securely in its original packaging, and mail your return to the following address:

Heir Looms

Attn: Returns 

3701 South Dixie Highway

West Palm Beach, FL 33405

United States 

Please use UPS or FedEx to ship your item back to us with signature required.  

Please Note

        -Sale items are FINAL SALE and cannot be returned-

    

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

9546047063

Info@heirlooms.co